You can place your orders online 24 hours a day, 7 days a week.
Our online store is safe, easy, and convenient during the day or night. All orders are processed using PayPal.
Just click on the buy it now buttons and your items will be added to your cart. You can keep shopping or proceed to checkout at any time.
If you need to specify a size, color, or include any instructions with your order, leave a comment in the comment field when checking out.
Please keep in mind, all Pacific Rim Furniture orders are made to order. Production times vary and can be between 4 - 8 weeks. We can provide you with the current production time before placing an order. Once an order is put into production, there are no cancellations or refunds.
If you have any questions regarding your online order you can e-mail us at firstname.lastname@example.org
Shipping & Handling:
All orders are processed and shipped within 24-48 hours of receiving cleared payment Excluding Pacific Rim Furniture
PACIFIC RIM FURNITURE IS MADE TO ORDER AND HAS AN ESTIMATED DELIVERY TIME OF 4-8WEEKS
We offer shipping to all addresses within the United States;
Canada, Hawaii, & Alaska and International Shipping varies (please contact for further information on international shipping costs.)
Lost Or Damaged Shipment:
Lost shipment: lost items are subject to verification. In the event that you believe that your items have been lost or stolen please contact us by phone or email as soon as possible to expedite process and claims.
Damaged shipment: In the event that your package seems to have sustained damage or appears to possibly contain damaged products, please be sure to sign as "Possible Damage" since this will help us expedite a claim, and take pictures. In the event that your items ARE damaged please contact us Immediately and make sure to keep all packaging items such as the box, bubble wrap, tape, etc.
Returns & Exchanges:
FOR PURE ORGANIC PRODUCTS:
Any non custom item that is unopened and unused may be returned within 30 days. All returns must be sent back with a Return Authorization # clearly printed on outside of package. Contact us by phone or email to obtain RA#.
Defective items must be returned within 10 days, unwashed and unused.
Note: Pillows, mattresses, stuffed items may not be returned once opened due to health laws unless defective. They arrive sealed in clear packaging to be seen before opening.
Clothing can be returned once opened, but please do not expose to scents or anything so we can be sure they are still pure. Try them on, if not fit, put back in package immediately. Any found with scents, [we test them here,] will not be refunded due to unique nature of organics and purity.
Returns will be credited in full less shipping charges. We do not ask customers to pay for shipping due to our errors. Custom made orders are non-returnable and non-refundable unless defective.
Adult Mattresses: Pure-Rest Natural Mattresses are crafted expertly by hand with their exclusive high quality and absolutely pure fibers. They have third party testing for your confidence in purchasing a pure mattress. Each part of your mattress and foundation is covered by a 10 year fixed and 20 year prorated warranty for your peace of mind. Warranty covers all component parts of your mattress system against defects in materials or workmanship. If you feel your mattress is defective please contact us so we can rapidly remedy the situation. We will repair or replace defective part at our discretion. We do not ask the customer to pay shipping for our errors. So if it is our error we will pick up the shipping cost.
Due to the nature of mattresses there are a few conditions where a warranty is voided.
• Mold due to customer misuse
• Sagging due to improper foundation, wood slats must be no more than 2.75”apart.
• Customer rips and tears
• Mattress has been folded or bent.
PACIFIC RIM RETURN POLICY:
All furniture is made to order and any buyers remorse will result in a 35% restock fee. Pacific Rim will not be liable for reimbursing any shipping fees.
In keeping with the high quality of service we provide our valued customer, Pacific Rim will file claims with our carriers and provide replacement items for damaged parts. Orders sent on customer accounts or with customer specified carriers will require that the customer file the claim. The following guidelines will aid not only in the claim process, but will also allow for speedier replacement or credit adjustments.
UPON ARRIVAL OF FREIGHT VIA FREIGHT CARRIER:
Count the pieces received against the driver’s delivery receipt. Notate ANY discrepancies in writing ON the delivery receipt. Refuse any items you think are beyond your ability to repair. Ensure you have thoroughly inspected all pieces to your satisfaction. Once you sign the delivery receipt, anything not noted is now your financial responsibility. Call us immediately to report damage or shortage.
WITHIN 24 HOURS FOLLOWING DELIVERY: Open and inspect all cartons.
WHAT TO EXPECT IN THE CASE OF A SHORTAGE:
The freight carrier will attempt to locate the missing piece. If you notify us what piece(s) is missing, we will begin to produce that part in an effort to complete your order if the wayward piece doesn’t turn up. Generally shortage searches take 48 business hours.
WHAT TO EXPECT IN THE CASE OF DAMAGE:
If you refused the damaged item, it will be returned to us for repair. During that time, we will send you a replacement piece. We will file the claim with the freight company unless the shipment was sent using your account. If you did not sign for the piece as damaged and need a replacement or if you find concealed damage, we will send you a replacement and bill you for the replacement. You are responsible for paying that invoice. If you appropriately signed the delivery bill, use the invoice we provide as supporting evidence when you file a claim against the freight company.
Bear in mind that you are signing a legal document when you are signing the freight delivery receipt. Pacific Rim accepts absolutely no financial burden caused by failure to follow these guidelines. We will gladly assist in replacing damaged goods in a timely manner. By following these guidelines, we hope to keep our shipping problems to a minimum and can continue to offer you consistent, quality service.
Methods of Payments:
All of the Pure Organics products can be purchases using any major credit card or PayPal account. Please contact us if an alternate method is needed.
Promotions & Special Offers:
If you would like to receive notice of our online specials and sales, let us know your email address by signing up for our Once a Month Mailing List. Send an email to email@example.com with MAILING LIST in subject line.